FAQ
Welcome to the Dulce Hanna FAQ page.
This section answers many of the most common questions about our store, orders, shipping, and policies. If you don’t see the information you’re looking for, our customer support team will be happy to assist you.
How long does delivery take?
Our typical delivery timeline is:
Order processing time: 1–3 business days
Shipping transit time: 5–9 business days
Estimated total delivery time: 6–12 business days
For more details, please review our Shipping Policy.
Do you offer free shipping?
Yes. Dulce Hanna offers free shipping on all orders delivered within the United States.
More information about delivery and shipping timelines can be found on our Shipping Policy page.
Where is Dulce Hanna located?
Dulce Hanna is an online business based in The Netherlands. We operate exclusively online and provide a curated selection of products with delivery available throughout the United States.
What should I do if my product arrives damaged, defective or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your item by emailing support@dulcehanna.com including your order number and clear photos of the issue.
Reports submitted after 7 days of delivery may not be eligible for resolution or replacement.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns, including any applicable customs or clearance fees. More information can be found in our refund & return policy.
Can I cancel my order?
Orders may be cancelled within 15 minutes of being placed, provided the order has not yet entered processing.
Once processing has begun, cancellations are no longer possible.
You may still return the item after delivery in accordance with our refund & return policy.
What is your return policy?
Eligible items may be returned within 30 days in accordance with our Return & Refund Policy. Please note that returns are sent to our designated return warehouse in China, and customers are responsible for return shipping costs. For full details, please refer to our Return Policy page.
When will I receive my refund?
Refunds are processed after the returned item has been successfully delivered and inspected at our return facility.
Depending on your payment provider or bank, refunds usually appear on the original payment method within up to 7 business days.
More details are available in our refund & return policy.
How can I contact customer support?
You can reach our support team through our Contact Us page or by emailing us directly at: support@dulcehanna.com
Do you ship internationally?
Currently, we ship orders within the United States only.
Do you have a physical store?
No. Dulce Hanna operates exclusively online, which allows us to maintain lower operating costs and offer a wider selection of products.
Can I place a bulk order?
Yes. Bulk orders for businesses or organizations may be possible. Please contact our customer support team to discuss your request.
How do exchanges work?
If you would like to exchange a product for another item, size, or color, please review our refund & return policy for the full exchange procedure.
How can I track my order?
You can track your shipment at any time through the Track Order page on our website once your order has been shipped.
Contact Information
Store Name: Dulce Hanna
Store Address: 2601 104th St #400, Urbandale, IA 50322, United States
Store Phone Number: +1 908 739 6641
Store Email: support@dulcehanna.com
Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)
Response Time:
We typically respond within 1–2 business days.