Terms of service
These Terms of Service outline the conditions and rules governing access to and use of the website and services provided by Dulce Hanna.
Overview
This website is operated by Dulce Hanna. Throughout the website, the terms “we,” “us,” and “our” refer to Dulce Hanna.
By visiting our website or purchasing products from our store, you agree to use our services in accordance with the terms, policies, and conditions described here.
By accessing the website and/or completing a purchase, you agree to comply with these Terms of Service, including any additional policies referenced within this document or linked elsewhere on the site.
These Terms apply to all users of the website, including visitors, customers, vendors, and contributors of content.
If you do not agree with any part of these Terms, you should not access the website or use our services.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products or services for any illegal purpose or in violation of applicable laws and regulations. Any breach of these Terms may result in immediate termination of access to our services.
2. General Conditions
We reserve the right to refuse service to anyone at any time and for any reason.
Content you submit (excluding payment information) may be transmitted across networks without encryption and may be adapted to meet technical requirements. Payment information, including credit card details, is always encrypted during transmission.
3. Accuracy of Information
We strive to keep all information on our website accurate and current. However, we cannot guarantee that all content will always be complete, accurate, or up to date.
The information provided on this website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions.
4. Changes to Services and Pricing
Prices and product availability may change without prior notice.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without obligation or notice.
5. Products or Services
Certain products or services may only be available through our online store and may have limited quantities.
Returns or exchanges are handled in accordance with the terms outlined in our Return Policy.
6. Billing and Account Information
We reserve the right to refuse or cancel any order placed through our website. This may include orders made under the same account, payment method, or billing or shipping address.
You agree to provide accurate, complete, and current information when placing orders through our store.
7. Optional Tools
We may provide access to third-party tools that we do not control or monitor.
These tools are provided “as is” without warranties or guarantees of any kind. Your use of these optional tools is entirely at your own discretion and risk.
8. Third-Party Links
Our website may contain links to external websites that are not operated or controlled by Dulce Hanna.
We are not responsible for the content, accuracy, or privacy practices of third-party websites. We recommend reviewing their policies before interacting with them.
9. User Comments and Submissions
If you send us feedback, ideas, suggestions, or other submissions, you grant Dulce Hanna the right to use, reproduce, modify, and distribute such materials without restriction.
You agree not to submit content that is unlawful, abusive, defamatory, or otherwise harmful.
10. Personal Information
Any personal information submitted through the website will be handled in accordance with our Privacy Policy.
11. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct such errors and update information at any time without prior notice.
12. Prohibited Uses
You may not use the website or its content for any unlawful or unauthorized purpose. This includes violating intellectual property rights, distributing harmful software, or engaging in fraudulent activities.
13. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that use of our website or services will always be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Dulce Hanna shall not be liable for any damages or losses resulting from the use of our website, products, or services.
14. Indemnification
You agree to indemnify and hold harmless Dulce Hanna, including its affiliates, partners, and employees, from any claims, liabilities, or demands arising from your breach of these Terms or violation of any applicable laws or third-party rights.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary while the remaining provisions remain fully valid.
16. Termination
These Terms remain effective unless terminated by either you or Dulce Hanna. We reserve the right to terminate access to our services immediately if we believe these Terms have been violated.
17. Entire Agreement
These Terms of Service, together with any policies published on our website, constitute the entire agreement between you and Dulce Hanna regarding the use of our website and services.
18. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of The Netherlands.
19. Updates to These Terms
You may review the most recent version of these Terms at any time on this page.
We reserve the right to update or modify these Terms by posting revised versions on our website.
Contact Information
Store Name: Dulce Hanna
Store Address: 2601 104th St #400, Urbandale, IA 50322, United States
Store Phone Number: +1 908 739 6641
Store Email: support@dulcehanna.com
Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)
Response Time:
We typically respond within 1–2 business days.