Shipping policy

At Dulce Hanna we aim to make your shopping experience clear and hassle-free, including when it comes to shipping. We believe customers should always know what to expect when placing an order. For that reason, we provide transparent delivery timelines and dependable shipping services.

Currently, all orders shipped within the United States qualify for free shipping.

Shipping Locations

This shipping policy applies to orders delivered within the United States.

Delivery Timeframes

Below is an overview of our standard delivery schedule.

Order Cutoff Time

Orders placed before 15:00 (EST) will typically begin processing the same business day. Orders placed after this time will be processed on the following business day, which may extend the estimated delivery time by approximately one day.

Order Processing Time

Orders are generally prepared and dispatched within 1–3 business days (Monday–Friday). Once your order has been processed, it will be shipped through one of our trusted shipping partners.

Transit Time

After dispatch, shipping usually takes 5–9 business days (Monday–Friday) depending on the destination and carrier availability.

Estimated Total Delivery Time

In most cases, customers receive their orders within 6–12 business days from the time the order is placed.

Shipping Carriers

To ensure reliable delivery across the United States, we work with recognized shipping carriers such as:

• USPS

• UPS

• FedEx

The specific carrier used may vary depending on the destination and logistics availability.

Shipping Costs

Free Shipping

All orders delivered within the United States are eligible for free shipping, and no minimum purchase is required.

Paid Shipping (if applicable)

For locations outside our standard free-shipping region, any applicable shipping costs will be clearly displayed during checkout before the order is completed.

Delivery Issues

If you experience any issues with your shipment, such as delays or a missing package, please contact our customer support team as soon as possible. We will investigate the issue and do our best to resolve it quickly.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can monitor the progress of your delivery through our Order Tracking Page.

Need Assistance?

If you need more information, you can visit our FAQ page, or contact our support team directly for assistance.

Contact Information

Store Name: Dulce Hanna

Store Address: 2601 104th St #400, Urbandale, IA 50322, United States

Store Phone Number: +1 908 739 6641

Store Email: support@dulcehanna.com

Customer Support Hours:
Monday – Friday: 9:00 – 18:00 (EST)

Response Time:
We typically respond within 1–2 business days.